SuziQ Creations Support Q & A
Find answers to your questions about the products on our site. We also have a collection of tutorials.
Please open and check your files immediately upon receipt of your download links. Support will be provided within 30 days of purchase if you do not find the answers you need in this help section. Also be sure to back up the files you have purchased. We cannot send replacement files.
Don’t see the answer you need? Post a comment on the page your question pertains to, or contact us.
The previous and next navigation buttons in the image display “lightbox” popup appear as an overlay above the images. You can still right click to save an image, but you need to right click away from the navigation arrows which may cover a large invisible portion of the image. Try right clicking along the top or bottom edges or toward the center of the image. You cursor will change from a pointing hand to a standard arrow pointer when it is safe to right click for saving an image. See the image here for a diagram with the right click zone shaded lighter than the navigation areas.
Opening Downloaded Zip Files
Please open and check your files immediately upon receipt of you download links. Support will be provided within 30 days of purchase if you do not find the answers you need in this help section. Also be sure to back up the files you have purchased. We cannot send replacement files.
Some of the files you download from this site may be packaged as zip files and will have a ‘.zip’ file extension. A zip file is way to bundle multiple files and folders into a single compressed “archive” file for faster and easier file transfer. These files need to be extracted, or “unzipped,” before the contents can be used. Photoshop will not recognize the preset files you download until you copy them out of the zip file.
Opening Zip Files on a Computer
Most modern computers have zip extraction built right into the operating system so you need only double click on the file to gain access to the contents. From there you can copy the zip file contents to a new location. On Windows, you can also right click on the zip file and choose either “Extract Here” or “Extract To…”. “Extract Here” will put the files in the current folder, while “Extract To…” will let you choose the folder. On Mac OS X, you simply double-click the zip file and it creates a folder with all of the files inside.
Once extracted, you can install the presets into Photoshop, or open the image files in the program of your choice. See: How to install Photoshop presets
Opening Zip Files on Mobile
Opening the files on a computer is recommended, but here are some suggested apps to help you open zip files on mobile devices running iOS or Android.
Zip Viewer for iOS has ads but it is free and easy to use for opening and printing PDFs within zip files.
More Zip File Help:
- Zip and unzip files – Windows Help
- How to Zip and Unzip Files and Folders on a Mac
- How to Open Compressed Files on Your iOS Device
- How to deal with zip files on your iPhone or iPad
- How to Download and Open Zip Files on Android
We have provided a sampler file containing all the file types distributed on this site. It is a free download so you can test our files for compatibility. We encourage you to download this free file and install or open the preset types you are interested in before you make any paid purchases.
Downloading Coloring Pages
Beginning in March of 2017, all printable coloring products are delivered as PDF files so you no longer need to deal with zip files. In some rare instances, you may still receive a zip file, and some products are offered with the same content in an optional zip file.
If the coloring pages are delivered as a zip file, it should be saved to your computer, cloud storage, or mobile device. You will receive an instant download after your purchase and the download link(s) are also sent by email if you went through the checkout process.
Please open and check your files immediately upon receipt of your download links. The links you receive have an expiration and are only for your own use. Make a note of where you saved the file so you can find it later. Support will be provided within 30 days of purchase if you do not find the answers you need in this help section. Visit the article below if you only have access to a mobile device and need help extracting zip files.
OrnaMENTALs coloring pages are sent as fully scalable vector PDF files, which means it will print with crisp lines at any size. (A minimum size of about 8 inches across is recommended for the best coloring experience.) The coloring pages you purchase can be printed multiple times and enjoyed countless times for your personal and non-profit use!
To print, You will need a PDF reader program or app such as Adobe Reader, Foxit Reader, or PDF-XChange Viewer (all free). Most computers will have Adobe Reader already installed. I recommend using the software’s print option for “Fit to printer margins” and “automatically center” when printing on standard letter-sized paper.
Important! Be sure to download the PDFs and open in a proper PDF viewer. Do not print from your desktop web browser. In order to retain full quality, these files are not optimized for web viewing.
On occasion, we have bundled some additional files with some products. These are not required to complete your purchase and may include:
- a file of reference information
- a bonus free coloring page
- preview images–these are purely for your convenience to help you keep track of sources
Be sure to back up the files you have purchased. We cannot send replacement files.
Utilizing the Color Schemes
The color schemes on this site are free for you to use for any kind of color inspiration for your designs, decorating, crafting projects, coloring, or anything else you can think of. We are happy for you to save them for personal use, apply the color combinations in commercial projects, or share them online with a link back to us. If you enjoy the photography that inspired the color scheme, please click through to the photographer’s site and purchase their products or give them some love by liking or sharing from their portfolio.
Commercial Use Limitations
You may not sell the color scheme palettes or the photos used to create them, but you are welcome to use the color combinations in your commercial projects.
Downloading Color Swatch Files
If you use Adobe software, we have provided download links for the color swatches in Adobe Swatch Exchange (ASE) format which you can open in Adobe Photoshop, Illustrator, InDesign, Dreamweaver or other Adobe software from the swatches panel of your application. We have also included an Adobe Illustrator color swatch file in AI format.
Color Capture Tools
If you don’t use Adobe software, there are numerous small utilities you can use to capture the color codes from the images we have provided. If you have a Mac, there is a utility built into OS X called DigitalColor Meter. Learn about Mac’s DigitalColor Meter here. If you use Windows, we recommend Color Cop and EclipsePalette. Both are free and safe to install when you download from the official site links provided here. In addition, most image editing programs have a tool (its icon usually looks like an eyedropper) which will allow you to pick up colors from whatever image you have open.